Monarch Cremation Society logo

  • 3201 Rose Street
  • Franklin Park, Illinois 60131
  • (847) 671-2041

What To Do


- When a death occurs at home or Work

When a death occurs at home or in the workplace, a family member or co-worker should contact emergency personnel (and the person's physician if he or she was under a doctor's care). If the death occurs at home with family or friends present, and the person is under a physician's care, the family may call Monarch Cremation Society directly.

If a death occurs in a residence and no one is present at the time of death, the police will need to be notified and respond to the residence before the deceased can be transferred from their home.

If you are unsure of who to notify or what to do, you may call us (847) 671-2041, and we'll assist you in notifying the proper agencies.

- While under Supervised Care

When a death occurs in a care facility, such as a hospital or nursing home, the professional staff will notify you and the necessary authorities. If the name of a crematory or funeral home has been left with them, the institution will notify them at the time of the death. We will contact you immediately following their notification to us and we will help you proceed. (If you contact us immediately, we can reassure you that every detail will be taken care of properly and promptly.)

If a loved one was in the care of a hospice program, a hospice representative will give family members instructions and procedures to follow. The coroner/medical examiner will be notified by hospice. Following their release the hospice will contact the funeral director. It is always helpful for the family to contact us immediately so that we will be aware of the pending call from hospice.


First Steps

- Our staff of professionals is very experienced. We can provide all of the information you need, along with emotional support and compassionate guidance.

- We will answer any questions you may have at any point in the process. Often we will discuss the arrangements in detail later when we meet in person. During the initial call, at the time of loss our priority will be to gather information to be able to transport your loved one to our facility.

- We will only ask the most immediate questions at this time including whether your loved one made any pre-arrangements. From this point, we will also schedule a time for you to meet and advise you of what other information or items it would be helpful to have with you at the meeting.

- In the interim time, you may call: Others you will need to call family members, friends, employers and acquaintances, as well as clergy members or other spiritual advisors


Some Important Questions

If there is no pre-plan in place, there are several other questions that you may have to have answered in regards to the death of your loved one:

  • Do I have to have embalming?
  • Do I need to purchase a casket?
  • What about cemetery arrangements?
  • Does the family have to engage the services of a minister?
  • What type of service should we have?

By contacting our staff, info@monarchcremation.com or call (847) 671-2041 and we'll be able to help answer your questions and assist in making the appropriate plans.

However, as we’ve said before, one of the best ways to make sure that all of your questions and desires are taken care of is to make pre-arrangements. This is as simple as outlining your wishes to having all of the details written down and the financial arrangements prepaid. Please contact one of our staff at (847) 671-2041 to learn more about pre-arrangement.


What to Expect when arranging a Cremation:


One of the first things our Certified Cremationist will do is to provide you with our general price list. He or she will then guide you through the entire process. This is not a one-way conversation; we want to hear your ideas and desires, and use them to serve you in the best way possible.

This Process may include:

  • Preparing and filing the official death certificate
  • Scheduling the location, date and time of services or events
  • Selecting a casket, urn or other items
  • Preparing an obituary notice

You may also sign necessary authorizations or make arrangements to have them signed by the appropriate family members.

We’d like you to bring any photos, a favorite song, or memorabilia so that you and your arranger can better discuss how you would like your loved one to be remembered if a Memorial Service is planned. Having these items, and knowing their favorite songs, places or hobbies will help us create a truly fitting memorial service.

Our professional staff can assist you in planning a loving tribute that captures the spirit of the person whose life you wish to honor. The following checklist will help you remember what information about the decedent and items will be needed when meeting with us.

  • Full legal name- Home address
  • Social Security number
  • Date of birth
  • Place of birth
  • Father's name
  • Mother's maiden name
  • Veteran's discharge papers (DD-214)
  • Recent Photograph
  • Highest education
  • Occupation
  • Place of burial (if applicable)
  • Clothing
  • Clergy name and phone number
  • Survivors (name and relationship)
  • Insurance policies (if applicable)
A staff member of Monarch Cremation Society will be honored to explain all of the options available to you.